At RoofSolutions.uk, we are committed to maintaining the trust and confidence of our website visitors. We want to assure you that we will never sell, trade, or rent your email address to other companies or businesses for marketing purposes. This policy outlines when, how, and why we collect your personal information, how we use it, and how we keep it secure.

Types of Data We Collect

What Are Cookies?

Cookies are small files stored on your computer, designed to hold data specific to a particular website and user. These files can be accessed by either the web server or your device, allowing the server to provide personalized content or enable certain functions based on your previous visits.

Information Collected

Our cookies track information about your browsing and purchasing behavior when you visit our website using the same device. This includes pages viewed, online transactions, and navigation around the site. However, we do not collect personal details such as your name, address, or contact information through cookies.

How We Manage Cookies

Cookies stored on your device when you visit our website are designed either by RoofSolutions.uk or by third parties acting on our behalf.

What Are Cookies Used For?

Cookies serve several purposes:

  1. Technical functions are essential for the website’s performance, particularly in relation to online transactions and navigation.
  2. Collecting information on your browsing habits to help RoofSolutions.uk assess the effectiveness of visitor-to-lead conversions.

How to Disable Cookies

If you wish to disable cookies, you can adjust your browser settings to reject them.

Google Analytics

We use Google Analytics, a third-party service, to collect standard internet log information and visitor behavior patterns. This data helps us understand visitor numbers and activity across different parts of the site. The data collected is anonymous, and we do not attempt to discover the identities of our visitors. Additionally, we do not allow Google to use this information for its own purposes.

Mailing Lists

When you subscribe to our occasional e-newsletter, we collect personal information to inform you about topics you’ve requested, provide additional details if necessary, and ensure our records are accurate. We will not share, rent, or trade email lists with other organizations or businesses.

We use MailChimp, a third-party provider, to send our newsletters. MailChimp tracks email open rates and clicks using industry-standard technologies, which help us improve our newsletter. For more information, refer to MailChimp’s Privacy Policy. You can unsubscribe anytime using the link in our emails or by contacting our data protection officer.

Customer Data

When you purchase a service from us, whether online, in person, or over the phone, your name, address, email, and contact number will be stored in our business-specific CRM system, which is not cloud-based. Rest assured, we will not share your personal information with any third party without your consent.

Call Recording

Calls are recorded for training and monitoring purposes. If you prefer not to have your calls recorded, you can request that the recording be erased after the conversation.

Access to Your Personal Information

You have the right to view, amend, or delete the personal information we hold about you. To make a request, please email our data protection officer at sales@RoofSolutions.uk.

Thank you,
RoofSolutions.uk

Last updated on 12/02/2025